Returns & Exchanges
At Silver Palace, we want you to be completely satisfied with your luxury fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our streamlined process ensures that your experience remains as elegant and effortless as our collections.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the items in their original designer packaging, ensuring all security tags and labels remain intact and attached.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing